Frequently Asked Question:
LOGINS
My students can’t log in to their computer. Answer: Check network cable to ensure connection. Submit a support form with all of your student names which cannot log in and this will be handled promptly. Students from last year will find their accounts on the TEC Domain. New users will be added soon. Student user names are their last name and the last three digits of their student id number.
Instructor can’t log in to the computer: Answer: Check network cable to ensure connection. You may want to try another computer to make sure that it is not just the network connection or the cable. Submit a support form with all of your information and this will be handled promptly.
Instructor can’t log into their email: Answer: Check network cable to ensure connection. You may want to try another computer to make sure that it is not just the network connection or the cable. Submit a support form with all of your information and this will be handled promptly. If you have forgotten your password, please follow same process.
I can’t log into Staffnet. Answer: your login is the same as your email login.
INFINITE CAMPUS
I can’t get into Infinite Campus. Answer: If you are able to get to the BVSD site, but not into Infinite Campus, reboot your computer. If this still does not work, submit support form.
RESERVING EQUIPMENT
Contact the Tech support person to request by email specialized equipment for meetings and events. DO NOT USE THE SUPPORT FORM.
TELEPHONES AND VOICEMAIL
My phone isn’t working. Answer: Complete support form.
I can’t access my voicemail because I forgot my password. Complete support form.
OTHER COMPUTER RELATED ISSUES
Check all cables, reboot computer and other equipment, check all cords and powerstrips, look for power to all items such as monitors and printers. If everything seems to be functioning, fill out a support form IN DETAIL with the issue. Ex: my computer doesn’t work is not specific. My computer is showing power, but boots up to a blank screen is more specific.